Your public service assistant

Benefits

Public service assistant

● provide information for each service of your department
● improve request process providing forms and appoinments
● personal chat with employee of department
● provide reporting of incidents
● present all jobs of your department

Working with Chatbottery

● will dive deep into your processes to create the best content
● highest expectations for data security
● quick adjustment of text, images or videos by easy editor
● fast installation and availablity
● focus on customer satisfaction

An example of public service assistant for health department Berlin-Mitte

Try the Corona Chatbot of health department Berlin-Mitte

Features

Engaging story-telling

Guided, input and variable-based storylines

Individualized story-paths

Based on user emotion and user input

Rich content

Various entertaining content formats (fun facts, gifs, exercises)

Highly flexible workflows

Browser based editing, update via Github, independent styling

Embeddable code

As standalone html-widget or on Facebook Messenger

Advanced Facebook features

Various predefined communication triggers which are easy to setup

What we can offer

Your public service assistant
“Out-of-the-Box”

● Chatbot-Software incl. License for 6 month
● dialog templates regarding Corona (individual editable)
● first installation incl. quality control
● 15 days consulting inclusive
● support und hosting incl. updates for 6 month
● optional: further consulting, integration and realization

optional advanced functions

● Integrate appoinment-/ recruiting-software by API
● Upload of request documents
● Multilanguage
● dynamic status query
● submit of forms

Background

These days the communication between user and devices is very advanced and runs on digital assistants mostly. At this point the usage of devices gets very intuitive for user. Little tasks or requests can execute with digital assistants already and makes easier file applications or to select an appoinment. A digital assistant can be used in connection with other system as well and support request can be answered on faster and more direct way. Also the function e.g. personal talk with an employee of public service can be realised by the digital assistant.

By the option to connect the digital assistant with other system the digital assistant can integrate into automated processes.

References