NEW: CHATBOT for the Public Health Department Berlin-Mitte

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What we do

We create true-to-life, engaging conversational interfaces (CIs) that let users interact via text, touch and voice commands.

Whether our solutions appear as chatbots on social media, as assistants on a smart phone or on a touch-terminal in your physical store locations, our CIs enable your customers to naturally converse with your brand, service or product.

Boost customer satisfaction, optimize your user tracking and pinpoint your communication.

with care, they can boost customer satisfaction, optimize user tracking and pinpoint your communication.

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How we do it

We connect the three most important components of successful solutions: Concept, Code & Content

Engaging interfaces demand a shift in perspective as to applications are built and implemented: No matter how clever the underlying algorithms, what makes CIs well received and accepted is scalable smart content, carefully created on the ground of an user-centric concept.

That’s why we have established a development process that integrates concept, content and code in a comprehensive way. Thanks to our easy-to-use content editor and well-proven agile workflows, our clients’ requirements can be met swiftly and accurately. Content and development departments can work hand in hand saving your project time and money.

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Concept


CIs demand a fundamental user-centric concept. It should be consistent with the context of use and be reflected in every single text, graphical element and interaction.

Our communication designers
will help you develop a memorable application that truly fits your product or service. We will orchestrate a conversational flow based on individual use cases and translate your content into a credible language. This includes an individual Bot-Persona, that adds personality and engages sympathy to your brand.

Code


Our ability to interconnect databases, APIs and services, as well as a technical focus on user personalization is the basis of our interface solutions.

Our developer team
is specialized in integrating different data sources efficiently and elegantly. Useful applications don’t only provide fluent conversations; Users only keep interacting, if individualized requests for dynamically changing information (product availability, order status etc.) are met appropriately. Working connections to existing databases and CMS/CRM systems are crucial.

Content


A believable bot is able to create a memorable experience within an interactive environment. This environment is built upon high class content.

Our content experts
help you condense and format your content to build a unique and believable interactive environment. Within the framework of our comprehensive storyboard we can address very specific requirements and use cases. Our content editor lets you easily setup new user intents, add or edit existing dialogue passages or enrich your chatbot with neat animations.

Concept

CIs demand a fundamental user-centric concept. It should be consistent with the context of use and be reflected in every single text, graphical element and interaction.

Our communication designers
will help you develop a memorable application that truly fits your product or service.

We will orchestrate a conversational flow based on individual use cases and translate your content into a credible language. This includes an individual Bot-Persona, that adds personality and engages sympathy to your brand.

Code

Our ability to interconnect databases, APIs and services, as well as a technical focus on user personalization is the basis of our interface solutions.

Our developer team
is specialized in integrating different data sources efficiently and elegantly. Useful applications don’t only provide fluent conversations; Users only keep interacting, if individualized requests for dynamically changing information (product availability, order status etc.) are met appropriately. Working connections to existing databases and CMS/CRM systems are crucial.

Content

A believable bot is able to create a memorable experience within an interactive environment. This environment is built upon high class content.

Our content experts
help you condense and format your content to build a unique and believable interactive environment. Within the framework of our comprehensive storyboard we can address very specific requirements and use cases. Our content editor lets you easily setup new user intents, add or edit existing dialogue passages or enrich your chatbot with neat animations.

SMART INTERFACE SOLUTIONS

Concept, Code and Content:

Keeping those domains carefully alligned spawns applications that are innovative, beneficial and easy-to-use.

Click here for our showcases.

A chatbot that supports parents to get through the fascinating first 12 months with their newborn child.

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A voice enabled chatbot that helps keep track of online-orders and answers the most common questions of Conrad-customers.

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A Terminal App that helps customers to navigate, browse and order products and services.

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Who we are

When code meets concept: Interdisciplinary expertise for your project

Chatbottery is an innovation lab linking the experience of two established digital communication experts. For concept and content Till Fischer and Daniel Bochow from F&B BERLIN are in charge. Software development and architecture is managed by Pidoco.

Both outfits have teamed up for more than 10 years, having worked with many clients from a diverse background of industries. Among them are international eCommerce platforms, media holdings and software distributors that have all gained trust in the collective effort from the Berlin-based collaborators.

Let’s talk!

Tino Truppel
tino.truppel@pidoco.com
Tel. +49 157 3242 9645

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